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Our Services
At MCS Digital, we design and implement cost-effective solutions that integrate with existing systems to streamline operations, automate manual work, and enhance both customer and employee experiences.
With deep expertise in Microsoft Power Platform, Dynamics 365, and Azure, we help small to mid-sized organizations unlock efficiency, reduce costs, and grow with confidence.
Process Automation &
Transformation
We transform manual, time-consuming processes into scalable, intelligent workflows using Microsoft Power Platform - unlocking efficiency across your organization.
Automate Manual Workflows
Eliminate inefficiencies and boost productivity by automating repetitive tasks and approvals​​
Transform Business Processes
Transform core business processes or legacy systems with modern technology and human-centric design.
Integrate Existing Systems
Connect and synchronize data across departments for seamless, enterprise-wide operations
Deliver Measurable ROI
Align transformation initiatives with business outcomes and track real-world impact
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Success
Story
Streamlined Payment Operations for Insurance
Problem: A leading life insurance company was burdened by manual payment processes that led to errors and delays. We implemented an automated ACH payment management system, eliminating repetitive tasks and improving data accuracy across systems.
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Outcome: This not only reduced operational overhead, but also led to faster processing and fewer billing errors, improving customer satisfaction.
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Technology: Microsoft Power Platform, Azure Integration Services
CRM Solutions
Our Microsoft Dynamics 365 CRM solutions are customized to meet your needs and seamlessly integrate into your existing systems, enabling the data-driven insights you need to optimize customer experience.
Sales
& Marketing
Optimize your pipeline to drive revenue, improve your forecasting, and free up your team to focus on the customer.
Seamless System Integration
Improve your employee experience with a unified platform that connects fragmented systems across your organization.
Customer & Field Service
Positively delight your customers with improved case resolution times and greater visibility into customer complaints
Built to Scale & Grow With Your Business
Leverage AI and automation to boost lead management, customer engagement, and campaign effectiveness.
Success
Story
​​Enhancing Customer Experience for Insurance
Problem: A leading life insurance company was struggling to effectively understand and engage with their customers. MCS Digital deployed a centralized case management system, integrated with their customer portal, enabling faster and more personalized interactions. By connecting marketing automation and lead management tools, they also improved outreach to new customers and strengthened targeting with richer first-party data.
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Outcome: Higher customer satisfaction and significantly reduced response times.
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Technology: Microsoft Dynamics 365, Power Platform, and Azure Integration Services
Data & AI
Create a unified view of data across disparate systems to help enable data analytics and AI, streamline processes, and gain a holistic view of your customers and organization
AI Copilots
and Agents
Custom-built AI tools that answer quick questions and automate common decisions and tasks, allowing your team to focus on what matters most.
Connect Disparate Systems
Streamline data flow and accessibility within your organization, eliminating data silos and enabling intelligent decisions and outcomes.
Predictive
Insights
Real-time insights based on your organization's data, leveraging AI to predict what's coming rather than report the past.
AI-Ready
Data Platform
Unify and transform your data for a 360-degree view of your customer and organization at your fingertips.
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Success Story
Breaking Down Data Siloes for an Insurance Company
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Problem:
A leading life and disability insurance company had multiple sources for customer data and was struggling to surface the right information at the right time to their employees and customers. MCS Digital integrated this data into a single source of truth, streamlining processes and enabling a holistic view of their customers.
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Outcome: The portal streamlined operations, reduced back-and-forth communication, and significantly improved the experience for both producers and internal teams.
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Technology: Azure Integration Services, Power Platform
Custom Application &
Portal Development
Whether it's a new process or product offering, we can partner with you to build a technology solution that will delight your employees and customers, and ensure that it can scale with your business
Custom Apps and Systems
Whether it's a new process or product offering that requires a technology component, we can partner with you to build it.
Improve Employee and Customer Experience
Create intuitive interfaces that are easy to use, driving adoption and long-term success.
External
Portals
Provide customers, supplies, and vendors with a more connected and user-friendly experience to interact with you.
Build for Maintainability and Growth
Design future-proof solutions that adapt to evolving business needs.
Success
Story
Simplifying Film Onboarding for a Media Distributor
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Problem: An independent media distributor faced a time-consuming, manual process for onboarding new films. We delivered a custom portal that enables producers to easily submit all required information and assets in one place.
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Outcome: The portal streamlined operations, reduced back-and-forth communication, and significantly improved the experience for both producers and internal teams.
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Technology: Power Pages, Power Platform
